Website Privacy Policy

Taos Health Systems DBA Holy Cross Medical Center, referred to in this policy as “Holy Cross Medical Center,” “we,” “our,” or “us,” respects your privacy. For purposes of this Website Privacy Policy, “Holy Cross Medical Center” includes the hospital, affiliated clinics, departments, programs, services, and other parts of the Holy Cross Medical Center health care system.

This policy applies to information submitted through or collected by our public website. It does not replace our HIPAA Notice of Privacy Practices, which explains how patient medical information may be used and disclosed and how patients may exercise their rights related to protected health information.

Our HIPAA Notice of Privacy Practices is available here:
https://holycrossmedicalcenter.org/patient-visitor-information/policies-and-procedures/notice-of-privacy-practices/

Medical Emergencies

Do not use this website, website forms, email, text messaging, or other general website contact methods for medical emergencies, urgent medical needs, or time-sensitive health concerns. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

Information Submitted Through Website Forms

Our website may include forms that allow visitors to request information, sign up for communications, register for classes or events, or otherwise contact Holy Cross Medical Center.

The information collected through each form depends on the purpose of the form. For example, a newsletter signup form may collect an email address, while a class or event registration form may collect contact information and information needed to manage registration, scheduling, attendance, or related communications.

Information submitted through website forms is used only for the purpose for which it was provided, such as sending requested communications, responding to an inquiry, registering individuals for a class or event, confirming attendance, or coordinating related services.

Holy Cross Medical Center does not sell information submitted through website forms. We do not share form information with outside parties for third-party advertising or marketing. Form information may be accessed only by appropriate Holy Cross Medical Center personnel, clinics, departments, programs, or services involved in responding to the request, managing the communication, or supporting the applicable class, event, service, program, or inquiry, except as required by law or as necessary for website operation, security, maintenance, or support.

Website forms should not be used to submit emergency requests, urgent medical concerns, sensitive patient care communications, Social Security numbers, financial account information, or other unnecessary sensitive information.

Cookies, Tracking, and Technical Information

Holy Cross Medical Center does not use third-party analytics, advertising, or tracking technologies on this website to track patient information, create marketing profiles, or follow visitors across other websites.

Our website may use cookies or similar technologies that are necessary for basic website functionality, such as cookie preference verification, security, maintenance, or performance.

Like most websites, our website may generate limited technical information through server logs or related systems in order to host, secure, maintain, troubleshoot, and operate the website. This may include limited technical information commonly generated when a website is visited, such as information used to operate, secure, maintain, troubleshoot, or improve the website.

Holy Cross Medical Center does not use this technical information to track patient medical information, create advertising or marketing profiles, or follow visitors across other websites.

Our website may contain links to third-party websites, platforms, or services that are not operated by Holy Cross Medical Center. These may include patient portal systems, donation platforms, payment systems, scheduling or registration tools, external health information resources, social media platforms, or other external websites or services.

The public Holy Cross Medical Center website does not operate the patient portal directly, does not directly process donation payments, and does not directly collect payment card or banking information.

When you access a patient portal, make a donation, submit a payment, or use another third-party system linked from our website, you leave the Holy Cross Medical Center website or interact with a service operated by a third party. Information you provide to that third party is governed by that third party’s privacy policy, security practices, and terms of use.

Holy Cross Medical Center is not responsible for the privacy practices, security practices, content, or operation of third-party websites, platforms, or services.

Security

We use reasonable safeguards designed to protect information collected through our website. However, no website, internet transmission, email communication, text message, or electronic storage system can be guaranteed to be completely secure.

Children’s Privacy

This website is intended for a general audience and is not directed to children under the age of 13. Holy Cross Medical Center does not knowingly collect personal information from children under 13 through this website without appropriate consent. If we become aware that such information has been submitted, we will take reasonable steps to delete it or handle it as required by law.

Your Choices

You may choose not to provide personal information through our website. However, some website features, such as newsletter signup or class and event registration, may require certain information in order for us to process your request.

You may request that we update or remove information you submitted through a website form, subject to applicable legal, operational, security, and recordkeeping requirements. To stop receiving newsletter communications, you may follow any unsubscribe instructions included in the communication or contact us using the information listed below.

Changes to This Policy

We may update this Website Privacy Policy from time to time.

If you have questions about Holy Cross Medical Center’s policies, please contact:

Privacy Concerns:
Privacy Officer
Amalia Salazar
Office: (575) 751-5739
Email: asalazar@taoshospital.org

Compliance Concerns:
Misty Carruth, RN, BSN, CPHQ
Director of Quality, Risk & Compliance
Office:  (575) 751-5712
Fax: (575)751-5719
Email: mistyc@taoshospital.org

For questions about patient medical information or HIPAA rights, please refer to Holy Cross Medical Center’s HIPAA Notice of Privacy Practices or contact the appropriate privacy officer or compliance office.