Contact

Holy Cross Medical Center Billing Concerns:

Answers to billing questions can be obtained by calling one of the following numbers between 8:00 and 8:00 PM MST – Monday thru Friday. The number you call will be based on the date of your visit.

Based on the date of your service, please call one of the following numbers:

  • On or After September 7th, 2023: 1-800-404-6627
  • Before September 7th, 2023: 1-800-774-7147

Local:
575-751-8956

To schedule an in-office meeting regarding billing questions:
575-751-8956

For Financial Assistance related questions:
575-751-5786

For refund related inquiries, please contact:
575-751-8902

Accounts Payable

Holy Cross Hospital
Carla Esquibel
(575) 751-8931
accountspayable@taoshospital.org

Controller
Dayna Duran
(575) 751-8946
dduran@taoshospital.org

Patient Advocacy & Customer Relations:

Patient relations is a top priority at HCMC. To give a stronger voice to our patients and to improve our patients’ experience in our facilities, the HCMC leadership has developed a Patient Advocacy program. 

Rebecca Ciletti, Patient Advocate
(575) 751-5866
rciletti@taoshospital.org

Assistance with Patient Care Concerns:

Rebecca Ciletti, Patient Advocate
(575) 751-5866
rciletti@taoshospital.org

Share your feedback with us!

Compliance & Ethical Concerns:

Renee Laughlin, RN, CPHRM, MHA, BSN
VP of Risk Management and Compliance, Compliance Officer
Office:  575.751.5793
Fax: 575.571.5845
Email: RLaughlin@taoshospital.org

Risk Management:

Renee Laughlin, RN, MHA, BSN, CPHRM
VP of Risk Management and Compliance, Compliance Officer
Office:  575.751.5793
Fax: 575.571.5845
Email: RLaughlin@TaosHospital.org

If you have a concern regarding the quality of care provided to you and would like to file a report with DNV visit:  dnvglhealthcare.com/patient-compliant-reports

Media Inquires:

Marketing Department
marketing@taoshospital.org