Holy Cross Medical Center is the central hub for health care in north-central New Mexico. Our hospital and clinics are home to over 80 physicians, covering a variety of ever-expanding specialties that include internal medicine, wound care, dermatology, OB/GYN, orthopedics, general surgery, urology and a fully-staffed emergency department.
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April is Occupational Therapy (OT) Month to recognize a field that helps people of all ages regain independence, function, and quality of life. At Holy Cross Physical Therapy & Rehabilitation, OT isn’t just a profession, it’s a calling, especially for certified hand therapists like Lisa Crabtree Edmonds and Barbara Lewis, who bring expert care to our community.
While physical therapy focuses on improving mobility, strength, and balance, occupational therapy centers on helping people participate in meaningful daily activities. That might mean learning to dress oneself after a stroke, improving hand strength after surgery, or adapting workspaces to reduce pain and injury.
“Occupation isn’t just your job,” explains Lisa Crabtree Edmonds, occupational therapist at Holy Cross. “It’s any functional activity. If you’re a child, it might be holding your pencil or paying attention in school. Our goal is to help people get back to their purposeful life meanings.”
Hand therapy is a highly specialized branch of OT that treats everything from tendon and nerve injuries to arthritis and repetitive stress conditions. It’s essential for artists, craftspeople, and musicians—of which Taos has many.
“I help people get back to doing what they love. This is a creative community, and I get to work with musicians, artists, and all kinds of people who rely on their hands to work and express themselves.”
– Lisa Crabtree Edmonds
Lisa and her colleague, Barbara Lewis, are both Certified Hand Therapists—a rare and rigorous credential that requires years of experience and the successful completion of an intensive exam. “Our certification means we provide an extra level of expertise,” Lisa says. “Hand therapy is complex. We don’t just massage hands—we treat tendonitis, fractures, arthritis, and trauma. We’re the only certified hand therapists in Taos, and physicians as far as Santa Fe refer patients to us because of our specialty.”
Tracey Poffenroth-Prato, Director of Holy Cross Physical Therapy & Rehabilitation, says having two certified hand therapists in a rural community like Taos is remarkable. “The certification process is incredibly difficult and shows their commitment to healing patients,” she says. “We were thrilled when Barbara decided to join our team. She brings a wealth of experience. In Kansas City, she was seeing 18 or more patients a day. She’s seen and helped a lot of people, and we’re fortunate to have her skills here in Taos.”
Barbara joined Holy Cross in February after moving from Kansas City. “I grew up in a small town, so Taos felt instantly like home,” she says. “I love it here—the pace is slower, the people are kind, and I get to care for my friends and neighbors. I’m here for the long haul.” With 35 years of experience as an occupational therapist and a deep passion for helping people, Barbara brings both skill and heart to the job. “Hands are my passion,” she says. “I love helping people recover from injuries or reduce daily discomfort.”
In addition to hand therapy, both Lisa and Barbara are experienced general occupational therapists. They work with patients experiencing cumulative trauma—everything from computer-related strain to overuse injuries in construction work.
“We help people use their bodies more effectively to avoid long-term damage. Fine motor work is a good example of something we can help with.”
– Barbara Lewis
Their focus is on the upper extremities—hand, wrist, and elbow. Whether you’re recovering from surgery, managing arthritis, or trying to get back to playing an instrument pain-free, Lisa and Barbara provide individualized, expert care. “We work closely with many physicians in our region to support patients through recovery,” Lisa says. “It’s rewarding to be part of a team that can provide this level of specialized care right here in our community.”
At its heart, occupational therapy is about returning to the things that give life meaning.
“It’s not just about getting people back to work, It’s about getting you back to your life.”
– Lisa Crabtree Edmonds
A referral is necessary, but the team is here to help. For more information, contact Holy Cross Physical Therapy & Rehabilitation at 575-737-0304 or visit holycrossmedicalcenter.org.
The Holy Cross Board of Trustees is soliciting applications from qualified persons to fill two vacant seats on the Hospital Board. The two vacancies are for four-year terms.
If you are interested in applying, please call Lenora Cisneros at 575-751-5766 or stop by the Holy Cross Hospital Administration Department to pick up an application. You may also access the application below.
Please mail your application, CV, and Conflict of Interest Disclosure Statement to:
Lenora Cisneros, Sr. Executive Assistant
1397 Weimer Rd.
Taos, NM 87571
Or send it via email to lcisneros@taoshospital.org.
Applications must be returned by the April 18, 2025 deadline.
Women in Taos now have access to advanced minimally invasive gynecological surgical care thanks to the introduction of the da Vinci 5 Robotic Surgical System at Holy Cross Medical Center. Dr. Casey Smith, an OB/GYN at the Women’s Health Institute, one of Holy Cross’s specialized clinics, is leading the charge in offering minimally invasive surgeries for a variety of gynecological procedures. This state-of-the-art technology, now available locally, eliminates the need for patients to travel long distances to receive high-tech minimally invasive surgeries, allowing patients to recover close to home.
The da Vinci 5 robotic system acts as a highly sophisticated surgical assistant. While the surgeon is still entirely in control of the procedure, the robot enhances the surgeon’s capabilities by offering improved visualization, increased dexterity, and greater precision. “The da Vinci system is a game-changer,” says Dr. Smith. “It allows us to offer minimally invasive surgeries that often result in less pain and quicker recovery times. Many patients can go home the same day, and patients living in the Taos area can get home and recover without a long commute.”
Dr. Smith uses the da Vinci surgical robot to perform a range of gynecological surgeries, including hysterectomies, oophorectomies (removal of ovaries), salpingectomies (removal of fallopian tubes), and ovarian cystectomies (removal of ovarian cysts). These procedures, traditionally done through larger incisions, can now be performed with the assistance of the da Vinci system, which can mean smaller incisions and can reduce both the physical trauma and the recovery time for patients.
“Having the da Vinci robot here in Taos is a remarkable resource,” Dr. Smith adds. “The system enhances my ability to see and maneuver during surgery. The visualization it offers is unmatched, and its precision is invaluable. The next closest da Vinci system is in Santa Fe, which would require patients to travel for multiple appointments, adding a lot of unnecessary travel and stress. We now offer these services right here in our own community.”
James Kiser, CEO of Holy Cross Medical Center, highlights the significance of having this advanced technology in a rural hospital. “Bringing the da Vinci 5 to Taos is a key part of our ongoing commitment to providing top-quality medical care to the people of Taos. We are fortunate to have an incredible team of physicians and surgeons, and now we’re adding the high-tech tools necessary to offer the same procedures found in much larger institutions.”
The acquisition of the da Vinci system was made possible through the generosity of a local donor, and Kiser expressed deep gratitude for this investment in the community. “We are immensely grateful to the donor who helped make this possible. Their support has allowed us to bring world-class surgical technology to Taos, and the long-term benefit of having the da Vinci system here will be tremendous. We are honored to provide our community with the best possible care, using top-of-the-line equipment.”
The da Vinci 5 system is not only transforming gynecological care in Taos. It’s also being used by Dr. Steven Slikkers and Dr. Stephen Balise, general surgeons at Holy Cross Surgical Specialties, to perform a variety of general surgical procedures. The versatility of the da Vinci 5 makes it a valuable tool across multiple surgical specialties, ensuring that patients in Taos receive cutting-edge care for a wide range of conditions.
For Dr. Smith, this advancement in technology is a welcome addition to her practice. “I love working in Taos, caring for the people in my own community is the most rewarding part of my job. The added benefit is that this area is so beautiful—it offers so many opportunities to get outside and enjoy nature. Now, we can help more patients return to their daily lives and appreciate this amazing place we live in.”
With the da Vinci 5 Robotic Surgical System at Holy Cross Medical Center, the community has greater access to advanced healthcare services, all while staying close to home. This innovative technology underscores the hospital’s mission to continue providing the best quality of care for the region.
Learn more at: TaosWomensHealth.org
Holy Cross Hospital provides emergency treatment to all patients, regardless of their insurance status or ability to pay, 24/7. The hospital’s billing department works with uninsured and low-income individuals to navigate unexpected medical expenses and find financial assistance. Programs like Holy Cross Benefit Navigation, which assisted over 2,000 people in 2024 with health insurance enrollment support, and Holy Cross’ Patient Advocacy further supports individuals through their healthcare journey. To alleviate medical debt, the hospital’s Medical Debt Relief Fund, supported by local donations, helped clear $400,734 of unpaid bills for 342 patients in 2024, turning every $100 donation into $3,333 of debt relief. Holy Cross would like to thank the following 2024 donors:
If you would like to support the efforts of Holy Cross, please email helenfo@taoshospital.org
Holy Cross Medical Center (HCMC) continues to make significant progress in addressing its staffing needs, particularly in reducing the reliance on costly traveling nurses and boosting local hiring efforts. Under the guidance of Vivian Santistevan, Chief Human Resources Officer for HCMC, the medical center’s Human Resources department has spearheaded the Team Taos initiative, which has resulted in the hiring of 35 nurses, surpassing the initial goal of 25.
“This is a testament to the hard work of our entire team, but I’d like to acknowledge the ongoing efforts of Brittany Hamilton (Chief Nursing Officer) and her team of nurses, in recruiting.” Santistevan said.
Two years ago, the emergency department had 16 traveling nurses, but now that number is down to just one open nursing position. Overall, Holy Cross is nearing full staffing for nurses, which not only saves the organization money but also helps build stronger, more cohesive teams.
“Our team of nurses is incredible. Having a stable committed team makes all the difference when it comes to providing the best care possible. The Nurse Executive Team deserves so much credit in their recruiting efforts, we appreciate them.” said Brittany Hamilton, Chief Nursing Officer.
The success of these efforts is evident in the substantial reduction in the number of traveling positions throughout the organization, which has dropped from over 100 to just 22. This reduction has saved Holy Cross an estimated $750,000 per month in contract costs.
In addition to the 35 nurse hires, Holy Cross has successfully filled over 55 positions in the last year, bringing the total employee count at Holy Cross to over 530. The organization has also promoted eight qualified internal candidates to management and director-level positions, reflecting Holy Cross’ commitment to professional development.
While the success of the Team Taos initiative is apparent, recruiting is challenging, particularly for physician positions. While many jobs can be filled locally, physicians often have to be recruited nationally. Holy Cross competes on a national level for talent, which means that as a small rural hospital Holy Cross has to offer competitive pay and benefits needed to attract top candidates. However, the lifestyle Taos offers can be a major selling point and has helped the team attract great physicians.
“Our recruitment efforts are going well, our community is very attractive for people who are looking for a change in lifestyle or access to outdoor activities. People are excited to come to Taos for a better work life balance.” Said Sue Romansky, Chief of Ancillary and Physician Services.
In the last year Holy Cross has hired five new physicians and assistants and there are three more currently under contract starting this year. As Holy Cross expands space with the new Medical Office Building recruitment efforts will increase to meet the need. Holy Cross is currently focused on recruiting a Urologist as well as Primary Care providers.
“We have two exciting Urologist candidates that are visiting early this year. I’d like to thank the community for welcoming new providers to Taos and making them feel at home. It makes all the difference for new medical staff in our community.” Said Sue Romansky.
Holy Cross is investing in the professional growth of its employees. One of Vivian’s goals for this year is to launch an employee mentorship program aimed at helping staff members advance to higher positions within the organization.
“Executive positions in healthcare require experience and education. We already have talented employees that know the organization. We are going to help mentor our own so they can continue to grow their careers right here in Taos.” Said Vivian.
Instead of relying on outside consultants, Holy Cross is conducting its professional development in-house, utilizing the expertise of its own staff. “We have qualified staff who know the organization and know Taos. We are tailoring these programs to better suit our local patients and the hospital,” Santistevan explained. Holy Cross has implemented leadership development programs and integrated customer service training, all supported by experienced team members.
In response to the pressing need for medical assistants (MAs), Holy Cross is launching its own certification program. This is a great opportunity for anyone interested in beginning a career in healthcare. Qualified applicants will be hired full time with benefits and will spend the first four months working four days a week at a clinic, with the fifth day dedicated to online learning for their certification. After four months the employees will sit for a certification test and after passing will have a full time job with benefits. “It’s a great opportunity for local individuals to step into healthcare. It’s an entry level job and a perfect way to learn more about healthcare. This will get your foot in the door for a great career.” said Sue Romansky. Previously, individuals would have to travel outside of Taos to obtain this certification, but now the training will be offered right here in Taos. Holy Cross is in conversation with UNM-Taos to provide this certification through the local university.
“We are in need of certified medical assistants,” Santistevan said, noting that the hospital will need at least eight MAs in the coming months and at least an additional ten for the new medical office building. The certification program, driven by Tracy Sawyer, Director of Nursing and Clinic Operations, offers a fantastic opportunity for locals to have a stable job in an industry that is in need of more employees.
In addition to recruiting efforts, Holy Cross has been focused on enhancing its benefits package to better retain employees. Over the past year, Holy Cross has worked hard to improve retirement plans and other benefits.
“Not only are we recruiting, but we’ve also enhanced our benefits considerably. We not only want to hire—we want to retain.” Santistevan stressed.
With open positions in areas like registration, security, dietary, and nursing, Holy Cross is committed to filling as many roles as they can locally. The team remains focused on ensuring that new hires and current employees are placed in positions that best fit their skills, ensuring long-term retention and success for the hospital.
“If you are a local healthcare provider or are qualified for one of our positions, we want you to come work for Holy Cross! Come talk to our HR team about all the great things going on at our local hospital, you’ll want to be part of this incredible team.” Santistevan emphasized.
To learn more about employment openings at Holy Cross Medical Center, visit https://holycrossmedicalcenter.org/employment-opportunities/
We are excited to announce that Holy Cross Medical Center’s own pediatrician, Dr. Veronica Parker, was a contributor to an important article published by the American Academy of Pediatrics (AAP)! The article, titled “The Healing Power of Partnership: Pediatricians Avoid Burnout While Addressing Opioids Crisis in a Rural Community,” explores how pediatricians in rural communities collaborate to tackle the ongoing opioid crisis while finding ways to support each other and avoid burnout.
This vital work highlights the power of partnerships and community in addressing a challenging public health issue. We are proud to have Dr. Parker on our team and grateful for her dedication to both her patients and the greater Taos community. You can read more about the article here: https://www.aap.org/en/news-room/aap-voices/the-healing-power-of-partnership-pediatricians-avoid-burnout-while-addressing-opioids-crisis-in-a-rural-community/
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