Holy Cross Medical Center

Holy Cross Medical Center is the central hub for health care in north-central New Mexico. Our hospital and clinics are home to over 80 physicians, covering a variety of ever-expanding specialties that include internal medicine, wound care, dermatology, ob/gyn, orthopedics, general surgery, urology and a fully-staffed emergency department.

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Holy Cross Highlight

Monthly Video Update

In an effort to help our community understand the changes happening in health care and at the hospital, we will be posting regular updates from the administration at Holy Cross Medical Center to help share information with the public.

Board Review – August, 2019

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Financial Review – August, 2019

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HCMC ranked as one of the top performing Critical Access Hospitals in New Mexico

Holy Cross Medical Center is pleased to announce we have been chosen by the New Mexico Hospital Association (NMHA) as one of the top performing Critical Access Hospitals (CAH) in the state for quality and patient safety based on our most recent 12 months in the

CMS-funded program, Hospital Improvement Innovation Network (HIIN).  Holy Cross Medical Center is one of ten hospitals being recognized, five CAH and five Acute Care Hospitals. 

Criteria for the award is based on goals set by CMS and the American Hospital Association (AHA) over the past 12 months of the HIIN project (April 2018 through March 2019).  Hospitals receiving the award were chosen based on percent improvement and maintenance of zero harm for their top 10 performing metrics.   Holy Cross Medical Center showed improvement or maintained zero harm in the following metrics:

  • Anticoagulation Safety
  • Catheter Utilization
  • Central Line Utilization
  • Central Line Associated Blood Stream Infection Rates
  • Colon Surgical Site Infection Rates
  • Abdominal Surgical Site Infection Rates
  • Clostridium difficile Infection Rates
  • Pressure Ulcer Rate
  • Sepsis Mortality Rate
  • Readmission Rate

Holy Cross will receive an engraved award from Marie Cleary-Fishman, AHA’s Vice President of Clinical Quality, during NMHA’s Quality Awards Ceremony on September 25th, 2019.   

Thanks to our entire healthcare team for focusing on patient safety and improving the quality of care we provide.   You are making a difference every day in the lives of those we serve. 

Community Health Needs Assessment Report – 2019

The Taos County Health Assessment surveys local residents every three years to identify local strengths, household challenges and issues, as well as the perception of needs in the area. Results of this survey are used to document needs and develop plans that make Taos County a healthier place to live. You can find the results of this survey in the link below.

Cost of Services – Master List

Starting in 2019, hospitals have been mandated to make a list of their standard charges available online in a machine-readable format. We believe in serving our patients and we fully support a patient-centered healthcare system. Find out more below.

Medicaid Assistance at Taos First Steps

The Taos First Steps program is offering Medicaid assistance to any parents with a child aged prenatal to 3 years. We can help with completing applications, re-certifications, checking current status, and other general questions. Please call Drew Holsapple at 575-751-5801 to discuss your needs and make an appointment.

LifeWings Quality Report

Sue Romansky, Assistant Vice President of Quality for Holy Cross Hospital, provides an update on the LifeWings quality measures for the second quarter of 2018.

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Medical Record System Conversion

Holy Cross Hospital is committed to continuously improving the care and services we provide in order to give you healthcare with peace of mind.

We’re taking a big step forward and upgrading the tools our physicians, nurses and clinical staff use to take care of you. Holy Cross is taking our current electronic medical record system (EMR) to the next level by implementing new software systems in many of our clinic and hospital locations, software which has been specifically designed for small hospitals. The system is called CPSI – Evident and the Emergency Department will be using a system called Wellsoft. Most Holy Cross systems will go live on October 1st and the rest of the systems plan to be live by the end of the year.

During our move to these new computer systems, you may notice a few changes:

  • Your visit will likely take longer: We are doing everything possible to make sure our physicians, nurses, and staff have the time they need to get accustomed to using Evident. This means during our go-live period we are allowing more time for each patient appointment, so your visit may last a little bit longer than usual. We have scheduled Evident support personnel to be readily available to answer questions and provide direction during the first two weeks following our go-live event.
  • You may want to choose an appointment later in October or early in November: This will help give our physicians, nurses and clinical staff the extra time they need to become familiar with the new system.
  • You will have new Patient Portal options on our websites: Our websites will be updated as each location goes live with Evident. You can use the new web-based tools to communicate with your physicians via a Patient Portal.

One of the very public benefits of the new Evident system is the enhanced Patient Portal. This portal will provide easy access to your health records and more information about your care. I encourage you to visit www.taoshospital.org to find out more about these benefits.

Thank you in advance for your patience as Holy Cross takes this big step in improving the tools our physicians, nurses and clinical staff use to care for you!