Holy Cross Medical Center

Holy Cross Medical Center is the central hub for health care in north-central New Mexico. Our hospital and clinics are home to over 80 physicians, covering a variety of ever-expanding specialties that include internal medicine, wound care, dermatology, ob/gyn, orthopedics, general surgery, urology and a fully-staffed emergency department.

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Holy Cross Highlight

Holy Cross Medical Center Earns the Quest for Excellence Quality Award

Each year the New Mexico Hospital Association recognizes exceptional efforts by hospitals to improve hospital quality and patient care for the people of New Mexico. The awards represent the highest level of professional acknowledgement from New Mexico’s Quality Committee and members.

This year, Holy Cross Hospital was chosen to receive the Quest for Excellence Quality Award. Receiving this award recognizes our local hospital for an ongoing commitment to provide excellent quality throughout the organization while being an active part of the Taos community.

“This award highlights our fantastic team, and I want to recognize and thank all the Holy Cross employees and medical staff who provide high quality, friendly service. We are honored to receive this prestigious award!”

Bill Patten, CEO of Holy Cross Medical Center

The Emergency Department at Holy Cross Medical Center provides the community of Taos County and all visitors the best care possible. To better support the community, Holy Cross is consistently working to enhance quality and improve services. Over the last year Sarah Beane, the Nursing Director of Med-Surg & Acute Care Unit worked with three ER nurses to develop a process that provides better care for patients with suicidal ideations in the Emergency Department by improving screening compliance and by identifying suicidal patients. As a result of this project, Holy Cross was able to improve the care of patients with suicidal ideation and the positive impact of this project earned Holy Cross Medical Center the Quest for Excellence Quality Award.

Being the recipients of this year’s Quest for Quality is a significant reward for Holy Cross Medical Center and is a testament to the hard work and dedication of their amazing staff.

In recognition of Holy Cross Medical Center’s Quality Award, the NMHA created the following video to promote the efforts of our team in Taos.

Support for changing from Traditional Medicare to a Part C Replacement Plan.

The Benefit Navigation Program at Holy Cross Hospital provides free year-round benefit navigation and enrollment counseling services for community members seeking benefits from the Health Exchange, Medicaid, and Medicare.

Our Benefit Navigation Coordinator Theresa Noedel would love to assist our community members who are interested in changing from their Traditional Medicare to a Part C Replacement plan also known as an Advantage Plan.

Theresa can also assist anyone who is currently enrolled in a Part C plan and would like to change plans or go back to Traditional Medicare. Theresa also assists with Part D (Prescription coverage) enrollments.

Open enrollment begins October 15th and runs through December 7th. Please call 575-751-8939 or email tnoedel@taoshospital.org to schedule an appointment.

Theresa also provides education on all the different choices, and her services are absolutely free.

Holy Cross Hospital is Performing Necessary Backup Generator Maintenance


Update (09/08/2021): Thanks to the swift work of our team and community, we were able to find a solution and our generator is fully functional. We had a technician work on the unit and the generator has been cleared for use.


As part of the regular infrastructure tests at Holy Cross Hospital it was discovered that the primary backup diesel generator was not functioning adequately. The generator itself is fine, but the fuel appears to be contaminated and we are currently working on a solution. The backup generator is only used to provide power during unexpected power outages and provides power to critical health care equipment if the need arises. While there are currently no planned power outages in Taos, Holy Cross Hospital is prioritizing the safety of patients should the unexpected occur.

As a contingency in the unlikely event, we have a long-term power interruption, a team of administrative staff, department heads, and physicians are working quickly to develop a solution to the issues with the generator and are instituting measures to ensure the safety of our patients. Holy Cross Hospital is in close communication with the Town of Taos, Taos County, and Kit Carson Electric to find a swift solution to the problem. In the interim, alternative generators are being acquired to provide power to necessary systems should an extended power outage occur. Other local hospitals have been contacted and alerted to the situation and they are available to provide additional support should the need arise.

The hospital remains open and at this time we are not restricting services or hospital access.

The safety of the patients at Holy Cross Hospital is the primary concern.  Please keep in mind that this planning is contingency based and would only be necessary during an extended power outage.  Holy Cross is working hard to make sure we have a good backup plan while continuing to provide great care to our community.

Potential for over-collection from Medicare patients on x-rays taken at Taos Urgent Care

Holy Cross Medical Center (HCMC) has identified a potential for over-collection from Medicare patients on x-rays taken at Taos Urgent Care.  If you were a Medicare patient that had an x-ray taken at Taos Urgent care between the dates of 7/17/2017 and 5/31/2021 and believe HCMC over-collected on the billing for this procedure, please contact Rebecca Ciletti at 575-751-5866.

The 11th Annual For the Health of It! Join The Fight Against Cancer in Taos

Just the word “cancer”, as a diagnosis, weighs heavily on us and with the closest treatments are often in Santa Fe or Albuquerque there can be added stressors of transportation, fuel, lodging, and certainly the need for emotional strengthening. Holy Cross Cancer Support Services in Taos is here to help meet basic needs, ease stress, promote healing, and improve the quality of life by offering financial, emotional and transportation services to patients and their caregivers battling cancer in Taos and Western Colfax Counties.  In 2020, CSS provided support for 125 of our community members in their battle with cancer.

Our free services are made possible through the generous support of our community. One of the ways you can support Cancer Support Services is by to taking part in the “For The Health of It!” Cancer Support Virtual Walk on June 25th-27th. Due to continued COVID-19 health concerns our virtual format will allow flexibility as to when and where people walk. “For The Health of It!” strengthens our Taos community spirit as we rally around those living with cancer while generating crucial funds to support Cancer Support Services.  Our annual event is always a fun way for the Taos community to get outside, have fun, and support the efforts of Cancer Support Services. All donations go directly to supporting those battling cancer and their caregivers.

Last year, we had almost 200 walkers register for FTHOI and we would love to see even more participants this year! This year, you can also choose to be a CSS Champion and register to collect pledges. Our top three pledge earners will win great prizes including a night at a Heritage Resort Hotel, or a round of golf for two at the Taos Country Club.  Pledging is a great way to amplify the benefit of your walk!

Cancer Support Services (CSS), a program of Holy Cross Medical Center since 2012, offers community health outreach support for people in Taos and Western Colfax counties battling cancer.  We strive to alleviate some of their emotional, physical and financial challenges in order to improve their quality of life. From the time of their cancer diagnosis and up to one year after their last treatment, regardless of financial status, every CSS client receives financial support to assist with travel to Santa Fe and Albuquerque for treatments, access to healthy food and complementary treatments, emotional support and navhttps://holycrossmedicalcenter.org/program/cancer-support-services/for-the-health-of-it/igation to additional resources and services statewide. 

Monthly Video Update

In an effort to help our community understand the changes happening in health care and at the hospital, we will be posting regular updates from the administration at Holy Cross Medical Center to help share information with the public.

Board Review – August, 2021

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