Holy Cross Medical Center Billing Concerns:
Answers to billing questions can be obtained by calling one of the following numbers between 8:00 and 8:00 PM MST – Monday thru Friday. The number you call will be based on the date of your visit.
Based on the date of your service, please call one of the following numbers:
- On or After September 7th, 2023: 1-800-404-6627
- Before September 7th, 2023: 1-800-774-7147
Local:
575-751-8956
To schedule an in-office meeting regarding billing questions:
575-751-8956
For Financial Assistance related questions:
575-751-5786
For refund related inquiries, please contact:
575-751-8902
Accounts Payable
Holy Cross Hospital
Carla Esquibel
(575) 751-8931
accountspayable@taoshospital.org
Controller
Dayna Duran
(575) 751-8946
dduran@taoshospital.org
Patient Advocacy & Customer Relations:
Patient relations is a top priority at HCMC. To give a stronger voice to our patients and to improve our patients’ experience in our facilities, the HCMC leadership has developed a Patient Advocacy program.
Rebecca Ciletti, Patient Advocate
(575) 751-5866
rciletti@taoshospital.org
Assistance with Patient Care Concerns:
Rebecca Ciletti, Patient Advocate
(575) 751-5866
rciletti@taoshospital.org
Share your feedback with us!
Compliance & Ethical Concerns:
Renee Laughlin, RN, CPHRM, MHA, BSN
VP of Risk Management and Compliance, Compliance Officer
Office: 575.751.5793
Fax: 575.571.5845
Email: RLaughlin@taoshospital.org
Anonymous Compliance Reporting
You can submit an anonymous compliance concern by calling the number below, going to the url listed, or clicking on the button. You will need to include the Organization PIN and Site ID when filing your report.
Toll-Free Number: (800) 928-0084
Organization PIN: 190364
HCMC Site ID: 180
URL: https://report.complyline.com/#/ReporterHome
Risk Management:
Renee Laughlin, RN, MHA, BSN, CPHRM
VP of Risk Management and Compliance, Compliance Officer
Office: 575.751.5793
Fax: 575.571.5845
Email: RLaughlin@TaosHospital.org
If you have a concern regarding the quality of care provided to you and would like to file a report with DNV visit: dnvglhealthcare.com/patient-compliant-reports
Media Inquires:
Marketing Department
marketing@taoshospital.org
