Home » De Escalation Training
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- Introduction
- Types of Violence
- Phases & Patterns of Violence
- High Risk Areas
- Situational Risk Factors
- Understanding Types of Threats
- Situational Awareness
- Potential Aggressor Body Language
- Sharing Situational Awareness
- Aggression Cycle
- Effects of Workplace Violence
- Managing Expectations
- Techniques for Response
- HCMC Policies
- Course Review