Patient Advocacy & Customer Relations

Patient relations is a top priority at HCMC. To give a stronger voice to our patients and to improve our patients’ experience in our facilities, the HCMC leadership has developed a Patient Advocacy program. 

Rebecca Ciletti will help our patients navigate the entire patient care experience from the Emergency Room and Inpatient settings to scheduling and billing.  As a part of our Grievance Program, Rebecca will receive and work to resolve all patient complaints. Our focus is our patients  and we are happy to help. Please call Rebecca  at (575) 751- 5866 should you need any assistance.