Holy Cross Medical Center (HCMC) continues to make significant progress in addressing its staffing needs, particularly in reducing the reliance on costly traveling nurses and boosting local hiring efforts. Under the guidance of Vivian Santistevan, Chief Human Resources Officer for HCMC, the medical center’s Human Resources department has spearheaded the Team Taos initiative, which has resulted in the hiring of 35 nurses, surpassing the initial goal of 25.
“This is a testament to the hard work of our entire team, but I’d like to acknowledge the ongoing efforts of Brittany Hamilton (Chief Nursing Officer) and her team of nurses, in recruiting.” Santistevan said.
Two years ago, the emergency department had 16 traveling nurses, but now that number is down to just one open nursing position. Overall, Holy Cross is nearing full staffing for nurses, which not only saves the organization money but also helps build stronger, more cohesive teams.
“Our team of nurses is incredible. Having a stable committed team makes all the difference when it comes to providing the best care possible. The Nurse Executive Team deserves so much credit in their recruiting efforts, we appreciate them.” said Brittany Hamilton, Chief Nursing Officer.
The success of these efforts is evident in the substantial reduction in the number of traveling positions throughout the organization, which has dropped from over 100 to just 22. This reduction has saved Holy Cross an estimated $750,000 per month in contract costs.
In addition to the 35 nurse hires, Holy Cross has successfully filled over 55 positions in the last year, bringing the total employee count at Holy Cross to over 530. The organization has also promoted eight qualified internal candidates to management and director-level positions, reflecting Holy Cross’ commitment to professional development.
Recruiting Physicians
While the success of the Team Taos initiative is apparent, recruiting is challenging, particularly for physician positions. While many jobs can be filled locally, physicians often have to be recruited nationally. Holy Cross competes on a national level for talent, which means that as a small rural hospital Holy Cross has to offer competitive pay and benefits needed to attract top candidates. However, the lifestyle Taos offers can be a major selling point and has helped the team attract great physicians.
“Our recruitment efforts are going well, our community is very attractive for people who are looking for a change in lifestyle or access to outdoor activities. People are excited to come to Taos for a better work life balance.” Said Sue Romansky, Chief of Ancillary and Physician Services.
In the last year Holy Cross has hired five new physicians and assistants and there are three more currently under contract starting this year. As Holy Cross expands space with the new Medical Office Building recruitment efforts will increase to meet the need. Holy Cross is currently focused on recruiting a Urologist as well as Primary Care providers.
“We have two exciting Urologist candidates that are visiting early this year. I’d like to thank the community for welcoming new providers to Taos and making them feel at home. It makes all the difference for new medical staff in our community.” Said Sue Romansky.
Focus on Professional Development
Holy Cross is investing in the professional growth of its employees. One of Vivian’s goals for this year is to launch an employee mentorship program aimed at helping staff members advance to higher positions within the organization.
“Executive positions in healthcare require experience and education. We already have talented employees that know the organization. We are going to help mentor our own so they can continue to grow their careers right here in Taos.” Said Vivian.
Instead of relying on outside consultants, Holy Cross is conducting its professional development in-house, utilizing the expertise of its own staff. “We have qualified staff who know the organization and know Taos. We are tailoring these programs to better suit our local patients and the hospital,” Santistevan explained. Holy Cross has implemented leadership development programs and integrated customer service training, all supported by experienced team members.
Medical Assistant Certification Program
In response to the pressing need for medical assistants (MAs), Holy Cross is launching its own certification program. This is a great opportunity for anyone interested in beginning a career in healthcare. Qualified applicants will be hired full time with benefits and will spend the first four months working four days a week at a clinic, with the fifth day dedicated to online learning for their certification. After four months the employees will sit for a certification test and after passing will have a full time job with benefits. “It’s a great opportunity for local individuals to step into healthcare. It’s an entry level job and a perfect way to learn more about healthcare. This will get your foot in the door for a great career.” said Sue Romansky. Previously, individuals would have to travel outside of Taos to obtain this certification, but now the training will be offered right here in Taos. Holy Cross is in conversation with UNM-Taos to provide this certification through the local university.
“We are in need of certified medical assistants,” Santistevan said, noting that the hospital will need at least eight MAs in the coming months and at least an additional ten for the new medical office building. The certification program, driven by Tracy Sawyer, Director of Nursing and Clinic Operations, offers a fantastic opportunity for locals to have a stable job in an industry that is in need of more employees.
Enhancing Benefits and Retention
In addition to recruiting efforts, Holy Cross has been focused on enhancing its benefits package to better retain employees. Over the past year, Holy Cross has worked hard to improve retirement plans and other benefits.
“Not only are we recruiting, but we’ve also enhanced our benefits considerably. We not only want to hire—we want to retain.” Santistevan stressed.
With open positions in areas like registration, security, dietary, and nursing, Holy Cross is committed to filling as many roles as they can locally. The team remains focused on ensuring that new hires and current employees are placed in positions that best fit their skills, ensuring long-term retention and success for the hospital.
“If you are a local healthcare provider or are qualified for one of our positions, we want you to come work for Holy Cross! Come talk to our HR team about all the great things going on at our local hospital, you’ll want to be part of this incredible team.” Santistevan emphasized.
To learn more about employment openings at Holy Cross Medical Center, visit https://holycrossmedicalcenter.org/employment-opportunities/