F.A.Q

What if I have questions about my medical records?

If you have questions about your medical records or feel that an error has been made, please contact Holy Cross Hospital at (575) 758-8883.


Accessing your account

To access your account or additional accounts at a later time, please visit: www.thrivepatientportal.com

The Holy Cross Hospital Patient Portal relates to services provided at Holy Cross Hospital ONLY and will not include health information from any other health care facilities that you may have utilized for health services.

How to Register for Holy Cross Hospital’s Patient Portal: A Step-by-Step Process

  • Step 1
    You will receive an email invitation to create your patient portal account. Click on the link provided in the email to start the registration process.
  • Step 2
    Enter first name, last name and date of birth. The Profile # and email will pull from the link provided in the email. Next create a user ID and password. Select the checkbox verifying the information is correct and then hit REGISTER.
  • Step 3
    Select three security questions and provide answers. These are needed in case your password is forgotten.
  • Step 4
    Select on the Main Menu button.
  • Step 5
    View Clinical Information.
  • Step 6
    Select the applicable patient account to view (if you are an authorized representative for more than one account, you will see all of them listed here).
  • Step 7
    Select applicable account. All accounts for your visits to Holy Cross Hospital will be listed here.
  • Step 8
    Your patient summary information will now show. This will include information from your admission to the hospital such as test results, medications, allergies, immunizations and health issues.
  • Step 9
    To view another account, select “Clinical Information.”

Will I receive emails after each admission to the hospital?

No. After each admission to the hospital a new summary of care document will post to your patient portal. You may access the document any time after you are discharged. Once the initial email has been sent, the patient or authorized representative will not be sent new emails with each new visit.


Who should I contact if I have trouble logging in or accessing the SCH Patient Portal?

If you have trouble logging in or accessing Holy Cross Hospital’s Patient Portal, contact registration department at (575) 758-8883.


Can my family/friends access the information found on my Portal?

Yes, but only after you have given them permission. As a patient of Holy Cross Hospital, you can choose to give an authorized representative

access to specific hospital visits. You will be asked this information during the admission process.


Do I need special equipment?

No. All you need is access to a computer, an email account that matches the one provided during hospital registration and an internet connection.


How do I set up an account?

Step-by-step instructions on how to set up an account are included in this brochure. Once you have entered your information and have been prompted to create a username and password, you will only need your username and password to sign into your Patient Portal account in the future.


What is the Patient Portal?

The Holy Cross Hospital Patient Portal is an online health electronic document management tool that includes a view of clinical data from your Electronic Medical Record (EMR).
The clinical data on the Patient Portal includes:

  • Test results
  • Medications
  • Allergies
  • Immunizations
  • Health Issues

How do I access the Patient Portal once I have completed the invitation/account set-up process?

For future visits to the Holy Cross Hospital Patient Portal after you have completed the initial setup process, you can log in at: www.thrivepatientportal.com. Remember; use this link after you have received a portal invite and completed the sign-up process.