Patient Portal Support

We know patients may have questions about the new patient portal, including when they can sign up, how to access their account, and what will happen to information in MyCareCorner. The new portal will be available after the system goes live on June 1st, 2026, but patients will not be able to create an account until they receive an email invitation. For most patients, this invitation will be sent after their first visit to Holy Cross Hospital or one of our clinics in the new system. Some clinic patients with upcoming appointments may receive an invitation before their visit. Patients will need a valid email address they can reliably access in order to sign up. Information from MyCareCorner will not transfer into the new portal, so we encourage patients to download or save any important information they would like to keep.

Access the Previous Patient Portal

You can still access the previous patient portal, MyCareCorner (Retires June 1st, 2026) using the link below.

Access MyCareCorner (Retires June 1st, 2026)

Below, you will find answers to some frequently asked questions about the new patient portal.

When does the new patient portal launch?

The new patient portal launches on June 1st, 2026. Information from previous visits will not be available in the new patient portal. If you need to view previous results or information before a visit on June 1st, please visit your old MyCare Corner Account Here >

What is changing with the patient portal?

Holy Cross is launching a new patient portal on June 1 as part of our hospital and clinic-wide upgrade to a new Electronic Medical Record (EMR) system.

The new portal will replace My Care Corner, which was active for all visits before June 1st, 2026. The new portal offer patients a more convenient way to access health information and manage parts of their care online. Through the new portal, patients will be able to request and schedule appointments, review upcoming appointments, complete registration forms before visits, communicate securely with care teams, view test results, request prescription renewals, attend virtual visits, and pay bills online.

Information from MyCareCorner will not transfer into the new portal. MyCareCorner will remain available, but patients are encouraged to download or save any information they would like to keep. Technical support for MyCareCorner will end on June 1st. You will continue to be able to access your information for an extended period of time as long as you remember your login information for the account.

Will My Care Corner still be available after June 1st, 2026?

MyCareCorner will remain available for an extended period of time, but technical support will end on June 1st, 2026. Patients will still be able to access their information as long as they remember their login credentials. Because technical support will no longer be available and future access may be limited, we encourage patients to download or save any important information they would like to keep.

Information from MyCareCorner will not transfer into the new portal. Information regarding visits prior to June 1st, 2026 will be in MyCareCorner, visits after June 1st, 2026 will be found in the new Holy Cross Patient Portal.

Will my information from My Care Corner transfer to the new portal?

Do I need to download or save my information from My Care Corner?

It is strongly encouraged that you download and save any information you would like to keep from MyCareCorner. Information from MyCareCorner will not transfer into the new portal. MyCareCorner will remain available for an extended period of time, but technical support will end on June 1st, 2026. Patients will still be able to access their information as long as they remember their login credentials. Because technical support will no longer be available and future access may be limited, we encourage patients to download or save any important information they would like to keep.

How do I sign up for the new patient portal?

You will receive an email invitation to join the new patient portal after your appointment after June 1st, 2026. You can not sign up for the patient portal without having had an appointment. A valid email address will be requested during registering for your appointment. You will recieve an email link to that email address that will be valid for 7 days. In some cases, patients with upcoming appointments in the near future at one of the Holy Cross clinics might receive an invite to the patient portal before their appointment. You will be able to signup using that email before your visit if you choose to do so.

If you would like to signup for the portal, but lost or cannot find your invitation email, please visit the clinic and speak to a front desk person.

Can I create a new portal account before June 1?

No you cannot.

Why can’t I sign up for the new portal right away?

For security and accuracy, patients must first have a visit in the new Electronic Medical Record system before creating a new portal account. After your first visit to the hospital or one of our clinics, you will receive an email invitation to sign up for the new portal.

In some cases, clinic patients with upcoming appointments may receive an invitation before their visit. Please make sure we have a current email address on file that you can access.

Do I need to be seen at the hospital or clinic before I can set up an account?

Yes. In most cases, patients will need to have a visit at the hospital or one of our clinics after the new system goes live on June 1st, 2026 before they can set up a new portal account.

After your visit, you will receive an email invitation to create your account. Some clinic patients with upcoming appointments may receive an invitation before their visit.

Please make sure we have a current email address on file that you can access.

When will I receive my email invitation to join the new portal?

For most patients, an email invitation will be sent after your first visit to the hospital or one of our clinics once the new system goes live on June 1st, 2026.

Some clinic patients with upcoming appointments may receive an invitation before their visit. Please make sure we have a current email address on file that you can access.

What should I do if I do not receive an email invitation?

If you do not receive an email invitation after your visit, please call the clinic where your appointment occurred or contact the hospital for assistance. Let the receptionist know that you did not receive your portal invitation and ask them to verify that the correct email address is on file.

If your email address is correct and you still do not see the invitation, please check your spam or junk folder. You may also want to search your inbox for “patient portal” or “Holy Cross” to help locate the message.

Please make sure you are using an email address you can access, as the invitation will be required to create your new portal account.

What if I do not have access to the email address on file?

If you do not have access to the email address currently on file, please contact the clinic where your appointment occurred or call the hospital for assistance. A receptionist can help verify your information and update your email address.

Please provide an email address that you can access, as you will need the email invitation to create your new portal account. Once your email address is updated, staff can help make sure a new invitation is sent to the correct email address.

What if I don't have an email address?

You will need a valid email address that you can reliably access in order to sign up for a new patient portal account. If you do not have access to the email address currently on file, please contact the clinic where your appointment occurred or call the hospital for assistance. A receptionist can help verify your information and update your email address.

If you are unable to use email, you may choose to have a parent, guardian, or approved caregiver set up a proxy account. A proxy account allows that person to access the patient portal on your behalf.

Can I use a shared email address?

For privacy and security, we recommend using a personal email address that only you can access. If you use a shared email address, others who have access to that email may be able to view portal invitation emails or account-related messages.

If you would like a parent, guardian, or approved caregiver to help manage your care, please ask about setting up proxy access.

Can I update my email address before or during my appointment?

Yes. You can ask the receptionist to update your email address before or during your appointment. Please make sure the email address you provide is current and one you can reliably access, as you will need it to receive your invitation and create your new portal account.

Will I be asked to confirm my personal information, insurance, or payment details?

Yes. As part of the transition to the new Electronic Medical Record system, patients may be asked to confirm or update personal information, insurance details, and payment information. This helps us make sure your record is accurate and complete in the new system.

Which Holy Cross locations are included in the new portal?

The new patient portal will be available for patients receiving care at the following Holy Cross locations:

Holy Cross Cardiology
Holy Cross Hospital
Holy Cross Primary Care
Holy Cross Surgical Specialties
Holy Cross Women’s Health Institute
Taos Clinic for Children and Youth
Taos Orthopedic Institute

What should I do if I have trouble signing up?

If you have trouble signing up for the new patient portal, please contact the clinic where your appointment occurred or call the hospital for assistance. Staff can help verify that your email address is correct, confirm that your invitation was sent, and guide you through the next steps.

If you received an invitation but cannot find it, please check your spam or junk folder and search your inbox for “patient portal” or “Holy Cross.” Make sure you are using the same email address that was provided during registration.

If neither of these options solve your issue, please call: 575-751-5735.

Can I pay my bill online?

Yes. The new patient portal will include online bill pay, allowing you to view and pay bills through your portal account.

You will need to create your new portal account before you can access online bill pay in the new system.

Can a family member or caregiver help manage my portal account?

Yes. Patients may be able to give portal access to a parent, guardian, or approved caregiver through proxy access. Proxy access allows another person to help manage parts of your care through the patient portal. Please discuss this option with our staff during your visit.

If you would like to setup proxy access after your visit, please contact the clinic where your appointment occurred.

What should I do if my invitation link expires?

If your invitation link expires, please contact the clinic where your appointment occurred or call the hospital for assistance. Staff can verify your information and help send a new invitation to the correct email address.

Before calling, you may also want to check your spam or junk folder and confirm that you are using the most recent invitation email.